>Updated: 4 december 2022
1. Data controller
2. Personal Data
Raqt's website and mobile applications are services for logging, tracking, and sharing information related to Pickleball and other related racket sports. To provide these services we may collect, process and store information about you. The type of personal information we may collect and process includes your name, username, password, email address, telephone number, address, gender, location data, payment information (from Stripe, Google and Apple), as well as any other user generated content that may be personally identifiable such as photos and videos. When you use our application, we also collect information such as content that you browsed and the date and duration of your use.
3. Purpose for which your personal data is processed
4. Sharing personal data
Raqt shares your personal data with some of our suppliers and subcontractors. Suppliers and subcontractors are companies that only have the right to process the personal data they receive from Raqt on behalf of Raqt, i.e. data processors. Examples of such suppliers and subcontractors are software and data storage providers, payment service providers and business consultants. We need access to services and functionality from other companies where we cannot perform them ourselves. Raqt has a legitimate interest in being able to access these services and functionality. The third party processing that this entails is necessary to pursue our legitimate interest, an interest that outweighs your right not to have your information processed for this purpose. You are entitled to object to this processing, for reasons connected to the circumstances in your particular case.
5. Your rights
You have certain rights in relation to the personal information that we hold about you. Those rights include: Right of access: You have a right to know what information we hold about you and to have the information communicated to you. In case you want to exercise this right, please contact us and let us know what information you would like to receive. We may need to verify your identity before we provide you with any information. Note that we may not be able to provide all the information you ask for, especially if the information includes personal information about another person.Data Portability: We will try to respond to any request as soon as possible, but we will always do so within 30 days of receipt of your request and evidence of ID. You have the right to receive your personal data in machine-readable format.Data rectification/deletion: You have a right to have the personal information that we hold about you rectified or deleted. Should you wish to have any information about you rectified or deleted, please contact us at firstname.lastname@example.org. Where we delete personal information about you, we may still retain some or all of that information for other purposes such as maintaining financial records, protecting or enforcing legal rights, or for technical reasons such as maintaining our database integrity. We may also retain your information in an anonymized form.Account deactivation: If you have an account with us and object to our processing of your personal data or you want us to deactivate your account, you can ask us to deactivate it by contacting us at email@example.com. We may ask you for other information before we are able to deactivate your account.Withdrawal of consent: If you have selected to receive direct marketing communications from us, and you want to stop receiving it, you can click on the opt out link in the marketing communication sent.
We will use commercially reasonable efforts to safeguard the confidentiality of your personal information. However, we cannot be held liable for any loss of or disclosure of data or any losses or damages incurred due to errors in transmission or unauthorized or unlawful acts of third parties or your decision to disclose your personal information.
8. Storage of personal data
We store your data, including your name, username, password, email address, telephone number, address and gender and the content created by you such as posts, photos, and videos, as long as it is necessary for the provision of our services to you. How long Raqt stores your personal data depends on the purposes for which Raqt uses the personal data: Personal data used for the contractual relationship between you and Raqt is generally stored for the duration of the contractual relationship and thereafter for a maximum of 10 years based on statutes of limitations. Personal data that Raqt may be under a legal obligation to retain, for example under anti-money laundering laws or bookkeeping laws, is generally retained for 5 and 7 years respectively. Personal data which is not used for the purposes of your contractual relationship with us or where we do not have a legal obligation to retain the data is only retained as long as necessary to fulfil the respective purpose for our data processing (usually 3 months). Please note that just because we have a legal obligation to store your personal data, this does not mean that we are also permitted to use this data for any other purpose. Raqt will make an assessment for each specific purpose of how long we may use your personal data.
9. Contact us
10. Terms of Service