Raqt's website and mobile applications are services for logging, tracking, and sharing information related to Pickleball and other racket sports. To provide these services we may collect and store information about you. The type of personal information we may collect includes name, username, password, email address, telephone number, address, gender, location data, payment information (from Stripe, Google and Apple), as well as any other user generated content that may be personally identifiable such as photos and videos. When you use our application, we also collect information such as content that you browsed and the date and duration of your use.
Your privacy is important to us. Any data collected and/or stored by us is used to provide the Services and improve our Services, develop new products and services, conduct statistical analysis, provide information to research partners, create rankings, analyze your use and personalize the Services. We may also use your information for marketing purposes for which we will ask consent from you.
We need to handle your personal data to deliver to you the Services embedded in the application; this enables you to manage a variety of competition activities, to log results, set up and create rankings, arrange private or public competitions, and interact with other players. We may need your personal data to manage financial transactions related to the Services for example application fees for tournaments that we sponsor. By using our Services you accept the offer of Services we provide with the Raqt app.
You have certain rights in relation to the personal information that we hold about you. Those rights include:
Right of access: You have a right to know what information we hold about you and to have the information communicated to you. In case you want to exercise this right, please contact us and let us know what information you would like to receive. We may need to verify your identity before we provide you with any information. Note that we may not be able to provide all the information you ask for, especially if the information includes personal information about another person.
Data Portability: We will try to respond to any request as soon as possible, but we will always do so within 30 days of receipt of your request and evidence of ID. You have the right to receive your personal data in machine-readable format.
Data rectification/deletion: You have a right to have the personal information that we hold about you rectified or deleted. Should you wish to have any information about you rectified or deleted, please contact us at email@example.com. Where we delete personal information about you, we may still retain some or all of that information for other purposes such as maintaining financial records, protecting or enforcing legal rights, or for technical reasons such as maintaining our database integrity. We may also retain your information in an anonymized form.
Account deactivation: If you have an account with us and object to our processing of your personal data or you want us to deactivate your account, you can ask us to deactivate it by contacting us at firstname.lastname@example.org. We may ask you for other information before we are able to deactivate your account.
Withdrawal of consent: If you have selected to receive direct marketing communications from us, and you want to stop receiving it, you can click on the opt out link in the marketing communication sent.
We will use commercially reasonable efforts to safeguard the confidentiality of your personal information. However, we cannot be held liable for any loss of or disclosure of data or any losses or damages incurred due to errors in transmission or unauthorized or unlawful acts of third parties or your decision to disclose your personal information.
We store profile data like name, username, password, email address, telephone number, address and gender and the content created by you such as posts, photos, and videos, as long as it is necessary for the provision of our services to you. If you wish us to discontinue storing this data, please contact us at email@example.com.